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About VELA

Vela — Support that lives where your community does. What it does An AI support agent that deploys natively in Discord, Telegram, and Slack. It trains on your knowledge base, answers in-channel in real time, handles the repetitive questions, and routes complex cases to a human. Runs 24/7 — and in crypto communities, flags admin impersonators before members engage. Self-serve: add it to a channel and it's live in minutes. The problem Community-led teams face the same questions on loop, across channels, at every hour, from a global audience they can't staff around. The usual fix makes it worse — ticket portals and website widgets drag people out of the community they came to. Vela removes that tradeoff. In crypto, the sharper version: impersonation scams drain trust faster than any support backlog, and no one can watch every DM. Who it's for Small teams (2–10) with globally distributed communities and no way to cover support 24/7. Crypto and Web3 — token projects, NFT communities, DeFi protocols. Buy for scam protection and always-on coverage. Trust is their product, so it reads as a security spend. Higher ACV. Dev tools and technical SaaS — teams whose Discord or Slack is their support channel. Buy for native in-channel answers and deflecting repeat install/docs questions. More price-sensitive.